Terms of use

Terms and Conditions

Welcome to SelienaCosmetics. These Terms and Conditions (“Terms”) govern your use of the website operated by Prime Online Ventures FZC (“Company,” “we,” “us,” or “our”). By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. General Terms

1.1. Prime Online Ventures FZC operates an eCommerce platform for purchasing cosmetic products online. 1.2. These Terms apply to all users of the website, including but not limited to customers, vendors, and browsers. 1.3. We reserve the right to update, change, or replace any part of these Terms at our discretion. Continued use of the website constitutes acceptance of those changes.

2. Eligibility

2.1. By using our website, you confirm that you are at least 18 years old or have obtained parental/guardian consent. 2.2. You agree to provide accurate, complete, and up-to-date information when making purchases or registering an account.

3. Orders and Payments

3.1. All orders are subject to availability and confirmation of payment. 3.2. Prices are listed in [Currency] and are subject to change without notice. 3.3. We accept various payment methods, including credit/debit cards, digital wallets, and other options displayed at checkout. 3.4. Once an order is placed, we will send an order confirmation email. This does not guarantee acceptance of the order, and we reserve the right to cancel any order for any reason. 3.5. We reserve the right to refuse or cancel any order if fraud or unauthorized transactions are suspected.

4. Shipping and Delivery

4.1. Orders will be processed and shipped within the estimated time specified during checkout. 4.2. Delivery timelines are estimates and may vary due to factors beyond our control. 4.3. The Company is not responsible for delays caused by customs, courier issues, or unforeseen circumstances. 4.4. Customers are responsible for any import duties, taxes, or other charges imposed by local authorities.

5. Returns and Refunds

5.1. Due to the nature of cosmetic products, returns and refunds are only accepted under the following conditions:

• The product is damaged upon arrival.

• The wrong product was delivered.

• The product is defective or expired. 5.2. Customers must request a return within [X] days of receiving the product. 5.3. Refunds (if applicable) will be processed within [Y] business days after inspection and approval. 5.4. We do not accept returns for used or opened products due to hygiene concerns.

6. User Conduct

6.1. You agree not to misuse the website or engage in fraudulent activities. 6.2. You must not use the website for any unlawful purposes, including hacking, spreading malware, or violating intellectual property rights.

7. Intellectual Property

7.1. All content, including logos, product descriptions, images, and trademarks, belongs to Prime Online Ventures FZC and is protected under intellectual property laws. 7.2. You may not copy, distribute, or use our content without prior written consent.

8. Limitation of Liability

8.1. The Company is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products. 8.2. We do not guarantee that the website will be error-free, uninterrupted, or secure. 8.3. We are not responsible for allergic reactions or skin issues caused by products, and customers are advised to check ingredient lists before purchasing.

9. Privacy Policy

9.1. We collect and process personal data in accordance with our Privacy Policy. 9.2. By using our website, you consent to our data collection and usage practices.

10. Governing Law & Dispute Resolution

10.1. These Terms shall be governed and interpreted under the laws of [Jurisdiction]. 10.2. Any disputes arising from these Terms will be resolved through negotiation or arbitration in [Jurisdiction].

11. Contact Information

For any inquiries regarding these Terms, please contact us at:

Prime Online Ventures FZC

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.